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Technical issues - 8/18/2009 2:31:14 PM

Shirobane

Posts: 1322
Joined: 4/6/2006
From: Merdiana, Wales
Status: offline

Post here if you are having problems accessing the video portal or discover a problem with a particular video.

quote:

When reporting errors, please reference the video FAQ and include

Operating system,

browser and version

flash version

any plug-ins or toolbars you have installed

Specific episodes error is occurring and link to video.
If you find that a video is stuck at a certain time, please try refreshing the page, viewing it on a different browser, or visiting it at a different time before reporting the error.

Again, if you would like to go a step further and give us some detailed input, you can send an email with the following information to feedback@funimation.com.

1. Internet connection and speed - test at http://speedtest.net/ and post your results
2. IP address of computer experiencing issue - visit http://www.whatismyip.com
3. Specific episodes error is occurring and link to video
4. Browser and Flash versions
5. Specific explanation of the error that occurred
6. Any additional information, such as firewall used, blocked ports or if using a college's internet connection
7. Run a Traceroute to fms.0D9C.edgecastcdn.net –
To run a traceroute with Windows XP

1. From the start menu, select PROGRAMS, then ACCESSORIES then COMMAND PROMPT.
2. At the command prompt, type ‘tracert fms.0D9C.edgecastcdn.net’
3. Press ENTER.

The traceroute will check each hop used to get to the destination URL and display up to three numbers for each hop. These represent the time in milliseconds that it took to reach that particular router three separate times. Sometimes a hop will not respond, in which case the traceroute will say "Request timed out." Once the trace is complete it will say "Trace complete."

Once your trace is complete, copy the results of your traceroute and attach it to your support ticket or email it to the tech support team member you are working with.

1. Right-click on the top (header) of the command prompt window.
2. Select EDIT and then SELECT ALL.
3. Right-click again on the header of the command prompt window.
4. Select EDIT and then COPY.
5. Open a text editor like Notepad or Wordpad, right-click and select PASTE. OR you can paste this information in an e-mail.
6. Save the text file as a .txt file.

< Message edited by Shirobane -- 1/22/2010 11:47:03 AM >

Post #: 1

RE: Technical issues - 8/18/2009 11:52:28 PM

barneytomb

Posts: 8
Joined: 6/15/2009
Status: offline

I still get the great big red ERROR message when I try to access the videos but I can see the trailers and commercial just fine. Before you're so called upgrade I was able to access everything. It is extremely frustrating.

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バネト

(in reply to Shirobane)

Post #: 2

RE: Technical issues - 8/19/2009 12:59:34 AM

kingdomkey101

Posts: 2301
Joined: 12/22/2008
Status: offline

I had the same problem a while ago, they said it was my firewall

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tsubasa tantei

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Post #: 3

RE: Technical issues - 8/19/2009 8:46:55 AM

yuetheguardian

Posts: 3
Joined: 8/19/2009
Status: offline

having problems with Vandread 8 Impossible sub. Somewhere mid-way through the video it locks into the same single image everytime for a decent length of the video with no sound or anythinmg and it seems to be recorded this way.

(in reply to Shirobane)

Post #: 4

RE: Technical issues - 8/19/2009 3:18:21 PM

Official FUNi Rep

Posts: 523
Joined: 2/3/2006
Status: offline

quote:

ORIGINAL: yuetheguardian

having problems with Vandread 8 Impossible sub. Somewhere mid-way through the video it locks into the same single image everytime for a decent length of the video with no sound or anythinmg and it seems to be recorded this way.

Thanks! I let the video team know.

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Leave me a comment at Blog.FUNimation.com

(in reply to yuetheguardian)

Post #: 5

RE: Technical issues - 8/19/2009 6:45:56 PM

yuetheguardian

Posts: 3
Joined: 8/19/2009
Status: offline

Thanks ever so much the problem has been fixed thank you funimation rep and video team ^_^

(in reply to Official FUNi Rep)

Post #: 6

RE: Technical issues - 8/22/2009 3:30:57 PM

Banned0518

Posts: 1
Joined: 8/22/2009
Status: offline

Error each and every time I attempt to load this episode. Advertisements show but I cannot seem to play the third episode.
Ep 3 - This is the Path I Choose to Live (SUB)
Vandread

(in reply to yuetheguardian)

Post #: 7

RE: Technical issues - 8/23/2009 2:59:59 AM

Bamog

Posts: 7
Joined: 3/3/2009
Status: offline

Lineberrels of iron ep 3 is linked wrong and is showing an ep of Nabari no Ou instead.

(in reply to Banned0518)

Post #: 8

RE: Technical issues - 8/24/2009 6:09:37 AM

ChibiGoku

Posts: 28
Joined: 4/22/2006
Status: offline

I'm unsure if this is the result of adding the main episodes for One Piece to the video portal, but now on One Piece Official website, the One Piece episodes no longer work and just error out. This affects all the episodes available on the website. However, the episodes added to the FUNimation video portal seem to work.

I should also note that Episodes 7 through 9 do not appear to have been added. While note a technical error per say, I'm unsure if this is intentional or not, so clarification to this if possible.

(in reply to Bamog)

Post #: 9

RE: Technical issues - 8/24/2009 5:30:02 PM

Official FUNi Rep

Posts: 523
Joined: 2/3/2006
Status: offline

quote:

ORIGINAL: Banned0518

Error each and every time I attempt to load this episode. Advertisements show but I cannot seem to play the third episode.
Ep 3 - This is the Path I Choose to Live (SUB)
Vandread

I can't get this problem to replicate. Please try it again. If you are still experiencing problems, email me at feedback@funimation.com.
Thanks

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Official FUNi Rep, Rojas

Leave me a comment at Blog.FUNimation.com

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Post #: 10

RE: Technical issues - 8/24/2009 5:35:37 PM

Official FUNi Rep

Posts: 523
Joined: 2/3/2006
Status: offline

quote:

ORIGINAL: Bamog

Lineberrels of iron ep 3 is linked wrong and is showing an ep of Nabari no Ou instead.

Thanks! I'll let the video team know.

quote:

ORIGINAL: ChibiGoku
I'm unsure if this is the result of adding the main episodes for One Piece to the video portal, but now on One Piece Official website, the One Piece episodes no longer work and just error out. This affects all the episodes available on the website. However, the episodes added to the FUNimation video portal seem to work.

I should also note that Episodes 7 through 9 do not appear to have been added. While note a technical error per say, I'm unsure if this is intentional or not, so clarification to this if possible.

I can't get this error to duplicate. Could you try again and let me know if it persists? You can email me at feedback@funimation.com. Also, please provide your IP address and browser version.

Thanks!

_____________________________

Official FUNi Rep, Rojas

Leave me a comment at Blog.FUNimation.com

(in reply to Bamog)

Post #: 11

RE: Technical issues - 8/25/2009 12:07:24 AM

tenebrusmke79

Posts: 145
Status: offline

quote:

ORIGINAL: yuetheguardian

having problems with Vandread 8 Impossible sub. Somewhere mid-way through the video it locks into the same single image everytime for a decent length of the video with no sound or anythinmg and it seems to be recorded this way.

That wasn't recorded that way at all. It's because the video stopped playing altogether. I have been having issues with this sort of thing within other videos for a long time now, and I am just about to my limit.

I would hope that the video team would put a system in place that when something like this happens, there would be playback immediately after the issue starts, so that the video experience will not be interrupted.

(in reply to yuetheguardian)

Post #: 12

RE: Technical issues - 8/25/2009 5:39:47 AM

ChibiGoku

Posts: 28
Joined: 4/22/2006
Status: offline

quote:

ORIGINAL: Official FUNi Rep

quote:

ORIGINAL: ChibiGoku
I'm unsure if this is the result of adding the main episodes for One Piece to the video portal, but now on One Piece Official website, the One Piece episodes no longer work and just error out. This affects all the episodes available on the website. However, the episodes added to the FUNimation video portal seem to work.

I should also note that Episodes 7 through 9 do not appear to have been added. While note a technical error per say, I'm unsure if this is intentional or not, so clarification to this if possible.

I can't get this error to duplicate. Could you try again and let me know if it persists? You can email me at feedback@funimation.com. Also, please provide your IP address and browser version.

Thanks!

Alright, I sent an email. Hopefully you guys can get this resolved somehow!

(in reply to Official FUNi Rep)

Post #: 13

RE: Technical issues - 8/26/2009 4:29:46 PM

Official FUNi Rep

Posts: 523
Joined: 2/3/2006
Status: offline

I sent your message to our video team and they should have resolved the problem. Please try again.

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Official FUNi Rep, Rojas

Leave me a comment at Blog.FUNimation.com

(in reply to ChibiGoku)

Post #: 14

RE: Technical issues - 8/28/2009 8:12:42 PM

tenebrusmke79

Posts: 145
Status: offline

Heroic Age Episode 16 stops playing after only 3 seconds from the beginning. Please fix ASAP.

(in reply to Official FUNi Rep)

Post #: 15

RE: Technical issues - 8/29/2009 3:37:46 PM

ken

Posts: 5
Joined: 6/7/2009
Status: offline

whats goin on with the player no matter what vid i watch im haveing buffering probs im running on a t3 net connection with 3gig of ram and it seams like your server cant keep up with my laptop every thing is uptodate useing ie8

(in reply to Shirobane)

Post #: 16

RE: Technical issues - 8/29/2009 9:28:01 PM

ken

Posts: 5
Joined: 6/7/2009
Status: offline

the buffering issue with the player is starting to make it to where i dont want to come back here anymore please do some thing to fix it. its like my 500 dollor laptop is faster and better faster than your multi thousand dollar server

(in reply to ken)

Post #: 17

RE: Technical issues - 8/30/2009 9:53:28 AM

mrtbonex

Posts: 6061
Joined: 6/25/2009
Status: offline

Soul Eater 11 is messing up. Everytime I pause it it skips to a different scene.

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Post #: 18

RE: Technical issues - 8/31/2009 9:44:53 AM

Official FUNi Rep

Posts: 523
Joined: 2/3/2006
Status: offline

quote:

ORIGINAL: mrtbonex

Soul Eater 11 is messing up. Everytime I pause it it skips to a different scene.

I cannot seem to replicate the issue.
Could you please specify our connection speed, browser version and flash version?

quote:

ORIGINAL: ken

the buffering issue with the player is starting to make it to where i dont want to come back here anymore please do some thing to fix it. its like my 500 dollor laptop is faster and better faster than your multi thousand dollar server

I have forwarded your issue and am inquiring with our video team.

< Message edited by Official FUNi Rep -- 8/31/2009 9:45:59 AM >

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Official FUNi Rep, Rojas

Leave me a comment at Blog.FUNimation.com

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Post #: 19

RE: Technical issues - 8/31/2009 11:08:58 AM

blakdragon7

Posts: 4546
Joined: 4/6/2006
From: Running from the Funi ANBU
Status: offline

I've been watching Fist of the North Star lately. Like I'll try and pause the video, and after I do so, it stops. Also, I can't skip forward if need be. Sometimes it takes a few refreshes to even get the video to play. I know you guys are working hard with this and I appreciate it. I don't want to have to go to Crunchyroll to watch Kenshiro kill somebody.

Connection speed: Cable broadband
Browser: Opera 10 RC1
Flash: latest version

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